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The player from Canada had his account suspended for violating the T&Cs by using his girlfriend’s card via Apple Pay. Despite the player’s clarification that Apple Pay was in his name, the Complaints Team explained that the funds originated from his girlfriend’s card, which breached the casino’s rules. Consequently, the complaint was rejected, and the casino’s decision to confiscate the winnings was upheld. The player from Australia had attempted to withdraw $5,500 but was informed that her account was a duplicate, which she denied.
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Ultimately, the complaint was rejected due to the player’s failure to respond to inquiries, which prevented further investigation. The player from Australia reported that his account was closed immediately after he achieved a significant win due to alleged multiple account usage, which he denied. He claimed that this accusation stemmed from a friend using his bank card. The Complaints Team confirmed that the casino provided evidence of multiple accounts linked to the same bank card, which violated their policy.