The Impact of Artificial Intelligence on Casino Operations
Artificial Intelligence (AI) is disrupting the gaming industry by enhancing functions and improving customer encounters. In 2023, a report by Deloitte pointed out that AI technologies could increase operational efficiency by up to 30%, allowing casinos to more efficiently oversee resources and refine support delivery. One prominent person in this change is David Schwartz, a well-known casino expert and the ex director of the Gaming Research Center at the University of Nevada, Las Vegas. His perspectives into the integration of…